Need to configure a PACS client? Grab a pencil.
Normally, you can configure an IMPAX client by clicking the "configure" toolbar button. Some (most?) sites disable this feature by removing the toolbar button for most users. They don't want users mucking up the carefully configured client. There's a shortcut though - you can press a function key to bring up the configuration dialog.
Mike and I were at
UCSF once. The on-site Field Service Engineer (FSE) came up to us and told us about a problem he was having with one of the clients. He told us that he had tried everything he could think of, but he couldn't get this one client working quite right.
Mike and I asked him what he had tried, and he ran down a list of about twenty things. We listened and nodded. Yup, uh huh, right, ok, good... Everything sounded right. We couldn't think of anything else to try, which actually made the FSE really happy. He had tried everything that a top support guy and a developer would have tried. If we couldn't come up with anything else, he had done a great job.
Mike asked if we could go see the station in question. "Maybe it's got something goofy in the configuration," Mike says. So we head over to the ER to see the station. We walk into the ER and the FSE hands Mike a pencil. Mike says, "Oh, thanks, but I don't need to write anything down - I just need to configure the client." The FSE says, "Right. You'll need this."
Mike gives the guy a weird look and pulls the keyboard tray out from under the desk. The top row of function keys has been smashed off, by someone who "forgot" to lower the tray before shoving the tray under the desk. As Mike's digging the pencil into the hole where the configuration function key used to be, he turns to the FSE and says, "You know, you can buy a new keyboard for this, right?" The guy shrugs.